REACH
Expert help, only with your say-so.
Remote Support Windows 10/11 Mac
Expert help, only with your say-so.
REACH (Remote Expert Access with Consent & Help) is a remote support app for Windows and Mac. It lets a friend, family member or technician see your screen and, only if you allow it, take control to fix a problem, from anywhere. You approve every connection, private details are hidden before they leave your computer, and you can end the session with one click. Try it free for 7 days with every feature unlocked, then buy it once for $39.99 and it is yours: no subscription, no monthly fee.
7-day free trial, no credit card. Install REACH on both computers, use every feature, and buy only if you keep it. One license covers both.
Windows 10/11 (64-bit) & macOS (Apple Silicon & Intel) · One-time purchase · No subscription · One license key covers two computers
14-day money-back guarantee · A refunded license is deactivated
Your license key and download links are emailed to you right after checkout.
When a parent, a friend or a customer has a computer problem, the fastest fix is to look at it together. REACH makes that possible without the risks of most remote tools. The person who needs help (the host) opens REACH, chooses what to share and reads a short code and PIN to the person helping (the helper). The helper enters them on their own computer. The host sees who is connecting and has to approve it. From there the helper sees the shared screen live and, if the host allows it, can click, type and drag just as if they were sitting at the keyboard. The host can take control back, pause, or end everything at any moment.
REACH is built around consent and privacy. The video and keystrokes travel directly between the two computers, encrypted, and never pass through our servers. Before any picture leaves the host's computer, REACH blurs card numbers, ID numbers, keys and password fields. A banner stays on screen the whole time someone is connected, and a hotkey or the End button cuts the connection instantly.
It works in every direction: Windows to Mac, Mac to Windows, Windows to Windows and Mac to Mac. It is made for attended support, where someone is at the computer to say yes. It is not an unattended-access or fleet-management tool.
Try it free for 7 days, then $39.99 once for two computers. REACH has to be installed on both computers, the one being shared and the one helping, and each copy starts its own 7-day trial the first time it is opened, with every feature unlocked. After that, one license covers both: you pay $39.99 once, with no subscription and free updates, and your key is emailed right after checkout. A license works on two computers only.
Most remote-desktop tools were built for IT departments: always-on access, accounts, seat licenses and monthly bills. REACH was built for the moment a real person says “can you take a look at my computer?” and needs to feel safe saying yes.
$39.99 one time. No subscription, no per-seat fees, no “commercial use detected” lockouts, and every update is free. Many popular remote tools charge a monthly or yearly fee that adds up to far more.
Nobody can connect to your computer unless you are sitting there and say yes. There is no unattended access to leave switched on and no standing password for someone to guess: every session uses a fresh code and PIN.
Before a single frame leaves your computer, REACH blurs card numbers, ID numbers, keys and password fields. The helper helps you without ever seeing the things you would never want to share.
Video and keystrokes go straight from your computer to your helper’s, encrypted. We never see them and we do not store them. There is nothing of yours on our side to leak.
Tech-support scams start with “let me connect to your computer.” REACH can warn you when a conversation looks like a scam, shows a banner the entire time someone is connected, and ends the session with a single hotkey.
Install REACH on both computers, type the code and PIN, and you are connected. There is no account to create, no monthly fee and no per-session charge. One $39.99 license covers both computers, once and for good.
Ask Claude what is on the screen, let it propose the steps to fix a problem (you approve every batch), and get a plain-language summary of what was done afterward. Most remote tools have nothing like it.
Local Rewind keeps an encrypted, masked replay on your own computer only, so you can always check exactly what happened during a session. It never leaves your machine.
Share one window, one screen or all of your screens at once. The helper gets a tab per screen and clicks land exactly where they point.
| REACH | Typical remote-desktop tools | |
|---|---|---|
| Price | $39.99 once | Often a monthly or yearly subscription |
| What you pay | $39.99 once for two computers, no recurring fees | Often recurring, sometimes per seat or per user |
| Access model | Attended only: you approve each connection | Built for unattended, always-on access |
| Where your screen travels | Directly between the two computers, encrypted | Often routed through the vendor’s servers |
| Hides card numbers and passwords from the helper | Yes, on your computer before sending | Usually not |
| Warns about support scams | Yes (optional) | Rarely |
| AI Copilot and session recap | Yes | Rarely |
| Accounts required | None | Usually an account for at least one side |
| Windows ↔ Mac in either direction | Yes | Varies |
Comparison is general and based on how remote-desktop tools are commonly sold. Features and pricing of other products change, so check them before you decide.
REACH is a desktop app for Windows 10/11 and macOS (Apple Silicon and Intel). It works in every direction: Windows to Mac, Mac to Windows, Windows to Windows and Mac to Mac. The experience is the same on both, with the same screens, the same code and PIN, and the same safety features.
Install, open REACH and you are ready. Sharing and remote control work out of the box. Windows may show a security notice the first time you run an installer from a small publisher; it is normal and we explain how to continue.
macOS asks you to allow Screen Recording so REACH can share your screen, and Accessibility so a helper can control it. REACH tells you exactly where to switch each on, and you stay in charge of both.
A helper on a Windows PC can fix a Mac, and a helper on a Mac can fix a PC, without fighting different shortcuts. REACH maps keys between the two so typing and common shortcuts land the way the helper expects.
The person who needs help opens REACH and reads out a code and PIN. The helper enters them on whatever computer they have. REACH works out the connection by itself, whichever operating systems are involved.
Drag files and folders between a PC and a Mac in the middle of a session, up to 250 MB per file, with approval on the receiving side. No email attachments, no cloud drive.
One license covers a computer on Windows or Mac, and updates are free. Move to a new computer or switch platforms any time with Settings → License → Deactivate this computer.
REACH runs on Windows and Mac computers. It is not available for iPhone, iPad or Android.
Download REACH and use every feature free for 7 days. No credit card. Already bought it? Install the same way and enter your license key in Settings → License. Install REACH on both computers, the one being shared and the one helping. Each copy gets its own 7-day trial, and one license covers both.
The button downloads the installer directly. On a Mac with an Intel chip, open the release page and choose the Intel (x64) file. Windows may show a security warning on first run — here's why, and how to proceed.
The person who needs help opens REACH, picks a screen and gets a code and PIN.
The helper enters the code and PIN. The host sees who is connecting and approves it.
The helper sees the screen. If the host allows control, the helper can click and type, and the host can take it back any time.
Every connection and every request for control needs your OK. File transfers and clipboard sharing ask first too, and you can switch control off while still letting the helper watch.
Card numbers, ID numbers, keys and password fields are blurred on your computer before the video leaves it, so a helper never sees them.
End the session instantly with a hotkey or the End button. A banner shows the whole time someone is connected, so you always know.
Screen and typing go straight between the two computers, encrypted. Our servers never see them. Optional relays and AI use your own Cloudflare and Anthropic accounts.
Share a single window (view only), one screen, or all of your screens at once. The helper gets a tab for each screen and clicks land on the screen they are viewing.
The helper can click, type, scroll and drag, with a visible pointer and drawing tools to point things out. You can take control back at any time.
Drag and drop files and folders between the two computers, up to 250 MB per file, with your approval before anything is received.
Choose Balanced, Crisp or Max to match your connection, from a slow hotel Wi-Fi to a fast home network.
An encrypted, masked recording of what happened stays on your computer only, so you can review exactly what the helper did.
Optional. Ask Claude what is on the screen, or get a plain-language summary of the session afterward. Uses your own Anthropic key.
Optional. Warns you when a conversation looks like a tech-support scam. You decide whether it is on.
One purchase covers every update we release, with an in-app update check. Windows and Mac are both included.
REACH must be installed on both computers. After the 7-day trial, one license covers both, and a license works on two computers only.
| Feature | 7-day trial and your $39.99 license |
|---|---|
| Screen sharing and remote control | Yes, sessions up to 8 hours or until you disconnect (trial lasts 7 days; after that a license is needed) |
| Helping someone else | Yes, with a license on the helper's computer too |
| Picture quality | Balanced, Crisp and Max |
| File transfer (drag and drop files and folders) | Yes, up to 250 MB per file |
| Multiple monitors | Yes |
| AI Copilot, Scam Shield cloud checks, session recap | Yes (with your own Anthropic key) |
| Local Rewind (encrypted, masked, on your computer only) | Yes |
| Safety features (approval, Privacy Mask, kill switch) | Always included |
| Updates | Free for every release |
REACH is built for attended support: someone is at the computer to approve the connection. It is not a fleet-management or unattended-access tool, and it does not do audio, printing or USB redirection. It works in any direction: PC to Mac, Mac to PC, PC to PC and Mac to Mac.
Yes. REACH has to be installed on both computers, the one being shared and the one helping. Both copies include the same 7-day free trial. After the trial, one license ($39.99 once) covers both computers. A license works on two computers only.
No. The video goes directly between your computer and your helper's, encrypted. It does not pass through our servers. See exactly what REACH sends and stores.
Only for the extras. Screen sharing, control and files work without any of them. An Anthropic API key powers the optional AI features. A Cloudflare relay key helps connect when a strict network blocks a direct link. Cloudflare is free for normal use. REACH guides you through both in Settings.
Anthropic bills you directly for what the AI features use, usually pennies per session. If you never turn the AI features on, it costs nothing.
One-time purchase, no subscription. Your key is emailed to you after checkout and unlocks REACH on two computers: activate the same key on the computer being shared and the computer helping. A license works on two computers only. You can move it to a different computer any time with Settings → License → Deactivate this computer. Updates are free.
Yes, within 14 days (see the refund policy). A refund deactivates the license key for that purchase.
Yes. A Mac needs Screen Recording permission to share its screen and Accessibility permission to let a helper control it. REACH asks for them and shows you where to turn them on.
7 days free, then $39.99 once for two computers. No subscription.
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