Refund Policy

Last updated October 7, 2026

This page applies the Code Crafted Nexus Refund Policy to REACH, and adds what is specific to a license key. The two do not conflict; if they ever seem to, the one that is better for you applies.

You may request a full refund within 14 days of purchase if REACH does not work as described, or if you are simply not satisfied.

How to ask

Email support@codecraftednexusllc.com with your order number (it is on your receipt) and, if you like, a short reason. A reason helps us improve REACH, but a clear one is not required.

We start the refund through Paddle, the platform that processed your payment. You can also ask Paddle directly using the link in your receipt. Refunds typically return to your original payment method within 5–10 business days, depending on your bank or card company.

What happens to your key

When a refund is issued, the license key for that purchase is disabled, and REACH stops allowing screen sharing from your computer at its next license check. Please uninstall REACH if you no longer want it. We tell you this up front so it is no surprise.

What is not refunded

• Requests made more than 14 days after purchase. If REACH does not work as described on your computer and we cannot fix it, or you were charged in error, email us anyway and we will try to make it right.
• Charges from Anthropic for the optional AI features, or from Cloudflare beyond its free allowance. These run on your own accounts and keys, so those companies bill you directly and we cannot refund them.

Your rights under the consumer laws where you live are not affected.

Chargebacks

Please contact us first. We resolve requests quickly, and a chargeback also disables the key.