Last updated October 7, 2026
This page applies the Code Crafted Nexus Refund Policy to MEND, and adds what is specific to a license key. The two do not conflict; if they ever seem to, the one that is better for you applies.
You may request a full refund within 14 days of purchase if MEND does not work as described, or if you are simply not satisfied.
How to ask
- Email support@codecraftednexusllc.com with your order number (it is on your receipt) and, if you like, a short reason. A reason helps us improve MEND, but a clear one is not required.
- We start the refund through Paddle, the platform that processed your payment. You can also ask Paddle directly using the link in your receipt.
- Refunds are issued through Paddle and typically return to your original payment method within 5–10 business days, depending on your bank or card company.
What happens to your key
When a refund is issued, the license key for that purchase is disabled automatically, and MEND locks on your computer at its next license check (at start-up or within about 12 hours). Please uninstall MEND when you receive a refund. We tell you this up front so it is no surprise.
What is not refunded
- Requests made more than 14 days after purchase. If MEND does not work as described on your computer and we cannot fix it, or you were charged in error, email us anyway and we will try to make it right.
- Requests made after extensive use of MEND beyond a reasonable evaluation.
- Charges from Anthropic for the optional AI assistant. It runs on your own Anthropic account and key, so Anthropic bills you directly and we cannot refund that. MEND works fully without the assistant.
Your rights under the consumer laws where you live are not affected.
Chargebacks
Please contact us first. We resolve requests quickly, and a chargeback also disables the key.